Smile and talk. Smiling is not suitable for gloomy topics, but otherwise smiling is your friend. There is a saying on the radio: ‘No one throws stones at a smile’. A smile can help the listener to feel more at ease and the speaker to calm themselves down. If you see someone in the audience who looks unhappy, try smiling at them. People tend to trust people who are looking up. A smile may help to soften their grim face a little. When the announcer reads the news, he starts with a low voice for dark news, looking up from below, and starts with a bright voice for light news, looking up.
🌱 Words of wisdom from the ancients. If you smile, you will make friends. But if you frown, you will get wrinkles. George Eliot.